Refund Policy

We want you to be satisfied with your EZ DVC experience. This policy explains when refunds are available.

1. Full refund — before drafting begins

If you change your mind, find an error in your intake, or no longer need our service, you can request a full refund as long as we have not started preparing your deed.

Drafting typically begins within 1 business day of order placement, but we will honor a full refund anytime before our team has actually begun work on your specific deed. Email hello@ezdvc.com as soon as possible.

2. Partial refund — drafting in progress

If drafting has begun but the deed has not yet been delivered to you, we will issue a partial refund based on the work completed:

• 80% refund — intake reviewed, ownership verification started, but drafting not yet begun
• 50% refund — deed drafted but attorney review not yet complete
• 20% refund — attorney review complete but deed not yet delivered to you

3. No refund — after delivery

Once the prepared deed has been delivered to you (or, for the Full Package, recorded with the county), the service has been performed and refunds are no longer available. If you discover an error in the deed after delivery, contact us — if the error is on our end, we will correct and re-deliver at no additional cost.

4. Out-of-scope situations — full refund

If, after reviewing your intake, we determine that your situation is outside the scope of our service (for example, an out-of-state DVC contract, a contested transfer, or a transfer requiring services we do not offer), we will issue a full refund and refer you to appropriate resources where possible.

5. Filing failures (Full Package only)

If you purchased the Full Package and we fail to successfully record your deed with the county due to an error on our end, we will re-submit at no additional cost. If the recording fails due to your action or inaction (such as not signing within a reasonable timeframe, providing inaccurate information, or notarization defects), additional re-submission fees may apply.

6. Chargebacks

Please contact us before initiating a chargeback through your bank or credit card company. We can almost always resolve issues directly and faster than the chargeback process. Chargebacks initiated without first contacting us may delay any refund and may result in additional administrative charges.

7. Pricing changes

From time to time we may run promotional pricing or adjust our standard rates. If you receive a refund, the refund amount reflects what you actually paid, not the current published price.

8. How to request a refund

Email hello@ezdvc.com with:

• Your order number (or the email address used to place the order)
• The reason for your refund request

We acknowledge refund requests within 1 business day and process approved refunds within 5 business days. Refunds are issued to the original payment method.

9. Contact

Questions about this Refund Policy? Email us at hello@ezdvc.com.